At Fiddleheads Coffee, our goal is to provide our guests with great service and delicious beverages and food. We take great pride in the products we provide, but we understand that sometimes returns are necessary. Therefore, our return policies are as follows:
- Whole bean coffee: Coffee is perishable and roasted to order, so we're unable to accept returns on coffee. However, if you have feedback about your order, please email us at firstname.lastname@example.org within 14 days of purchase.
- Food & beverages: If you are dissatisfied with your order in any way, please don’t hesitate to provide our baristas with feedback. We want to make it right!
- Retail merchandise: All retail merchandise can be exchanged or returned with proof of purchase within 14 days. An in-store credit will be issued for the total amount of return, which will be added to a gift card.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose.
Orders typically ship within 1-2 business days. All Fiddleheads coffee is roasted fresh to order and may take up to 48 hours to prepare.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.